Refund Policy

Refund Policy

Please note that any service provided by PHYSICSGALAXY.COM in reference to packages related to contents that are online is non-refundable in any circumstances. These services also have a validity period and will expire if not consumed during the validity period.

 

Cancellation Policy

  1. For Dispatch Products : Cancellation policy is applicable only on those products for which the delivery is scheduled 7 days or later .
  2. User shall be entitled to cancel an order of any Dispatch Product, booked on PHYSICSGALAXY.COM Website, Mobile Site, PHYSICSGALAXY.COM App or Phone, by placing a "Cancel Order" request, by logging an email with Company’s Customer Care Centre at support@physicsgalaxy.com.
  3. "Cancel Order" request for all prepaid orders can be placed within 12 hours from the booking time of the order only.
  4. All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 4% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.
  5. The deduction of 4% of the order value is applicable on prepaid orders.